Shipping & Shop Policies
Thank you for supporting kelico studio, based in the U.S.! (*ᴗ͈ˬᴗ͈)ꕤ*.ﾟ
All proceeds go towards my cat Tobi, and supporting other small businesses. All sales are final!
Processing Times
☘︎ Ready-made items: Ships within 1-2 weeks
☘︎ Pre-order & custom items: Made-to-order and ships within 2-4 weeks
If your order contains both pre-order and in-stock items, everything will ship together once the pre-order item is ready. If you would like in-stock items sooner, please place a separate order!
Domestic Shipping (US)
☘︎ Letter mail (stickers, sticker sheets): FREE, untracked, shipped in a sturdy envelope
☘︎ Tracked mail (all other items): $5.50 flat rate, tracked, shipped in a padded mailer
☘︎ If you want tracking for an untracked order, please add this listing to your cart.
Once shipped, you will receive an email confirmation along with tracking, if applicable. I know shipping can feel pricey, but I hope the packaging and contents make it worthwhile! Note: Delays may occur due to holidays or other factors.
International Shipping (coming soon!)
I currently ship within the U.S. only, but I hope to add international shipping in the future! If you're interested, feel free to reach out—it helps me gauge interest! In the meantime, my prints are available worldwide through INPRNT.
Incorrect Address
If you notice an error in your shipping address, please contact me as soon as possible! Once an item is shipped, I am unable to make any changes. If your package is returned to me, I can either provide a refund (excluding tax and shipping fees) or resend it (the buyer will cover the re-shipping cost).
Lost/Stolen Package
Once a package is shipped, I am not responsible for lost or stolen items. If this happens, please contact your postal service to start a search or file a claim. While I can’t cover these costs as a small business, I know how frustrating this can be. Feel free to reach out, and I’ll do my best to help within my means!
Missing/Wrong Item Received
Oh no! I'm sorry about that, I try to pack orders carefully but I can make mistakes sometimes! Please contact me with an image so that I can make it up to you. Thank you for your understanding!
Returns/Refunds
All sales are final unless the order you received was incorrectly packaged. As a small business, I cannot offer free replacements or refunds, but if there is an issue or if anything arrives damaged, please contact me within 48 hours with photos or an unboxing video, and I’ll do my best to help!
Terms of Use
All of my products and designs are for personal, non-commercial use only. Please do not resell, copy, or claim my work as your own. Use or reproduction for AI training is strictly prohibited. You are welcome to use my items for decoration or freebies, just not for resale or profit!